Below you can check out our most common FAQs for VoIP, SIM and Business Broadband Services.
VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line.
VoIP converts your voice into digital signals that are transmitted over the internet. It can be used on computers, smartphones, or VoIP-enabled phones.
VoIP offers cost savings, scalability, advanced features (e.g., call forwarding, voicemail-to-email), and the ability to work remotely.
You can use a VoIP-enabled phone, a computer with a headset, or a smartphone with a VoIP app. Some systems may require an adapter for traditional phones.
Yes, VoIP is highly reliable, but it depends on your internet connection. A stable and high-speed broadband connection is recommended.
Yes, at I-Net Communications we can port your existing phone number to a VoIP system
VoIP relies on internet connectivity, so if your internet or power is down, calls may be disrupted. However, at I-Net Communications we offer a failover option to divert your calls to another number that is working.
VoIP systems use encryption to secure calls, I-Net Communications takes pride in their encryption policies to make sure our customers are safe and ensure your network is secure.
A SIM-only plan is a mobile plan that provides a SIM card without a phone. It typically includes data, minutes, and texts.
I-Net Communications SIM-only plans are on a fixed term contract but allow you to flexibly change your plan at any point of your contract without effecting your contract terms.
Yes, at I-Net Communications we can port over your current mobile number, so you don’t have to keep notifying your friends or family of a number change. All we require is a PAC code which you can get from your current provider so we can move it over.
SIM-only plans are cheaper than getting a contract with a phone as buying a handset outright and then paying for our low-cost SIMs, giving you the flexibility to change your phone whenever you want without being tied into a contract. Your SIM will work with any phone that is unlocked to all carriers.
This depends on your usage. Light users may need 1-5GB, while heavy users may require 20GB or more.
At I-Net Communications we have some great deals that allow you to use your SIM abroad, we have Roaming SIMs that are specific but not limited to heavy travel users and some that are for the occasional travels, you can check out a few of our deals on our website or call our customer support team for more information.
You may be charged extra or have your data speed reduced until your next billing cycle.
You’ll need to wait until your current contract ends or pay an early termination fee.
Business broadband is an internet service designed specifically for businesses, offering faster speeds, better reliability, and additional features like static IP addresses.
Business broadband offers more features and gives the customer a static IP address to run their additional systems. At I-Net Communications we specialise in managed services so that you have a direct link to our team that can help you manage, maintain and support your network, giving you the freedom to not worry about these things.
This depends on the size of your business and your internet usage. Small businesses may need 30-60Mbps, while larger businesses may require 100Mbps or more.
A static IP is a fixed internet address that doesn’t change. It’s useful for hosting servers, remote access, or VPNs.
Yes, but it offers better performance, reliability, and features tailored to business needs.
Yes, We allow you to upgrade your plan as your business grows and support you to make the right decisions so you are not paying extra for things you don’t need.
I-Net Communications offer faster repair times and dedicated support to minimise downtime. At the first instance you would call our support team on 0800 270 7676 and press option 2.
I-Net Communications doesn’t require a landline unless you are buying an ADSL or FTTC line. Full Fibre (FTTP) lines do not require a landline and is more up to date to todays technology.
Yes, business broadband is ideal for VoIP systems due to its reliability and speed.
FTTC (Fibre to the Cabinet) uses fibre to the street cabinet and copper to your premises, while FTTP (Fibre to the Premises) uses fibre all the way to your building, offering faster speeds.
At I-Net Solutions, with over 10 years of industry experience, we specialise in delivering customised, fully managed solutions tailored to your needs.
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